Data Policy for Condri

Last Updated: June 2026

This page explains how Condri handles your data and how you can manage it, including how to delete your account or download your data directly from within the app.

Your Data Rights

As a user of Condri, you have the right to:

Access your data: View and download all personal information we have about you
Delete your data: Delete your account and associated personal information, subject to limited backup and legal retention requirements
Export your data: Download your data in a portable format (CSV)
Correct your data: Update or modify your personal information

How to Download Your Data

You can download your data directly from within the Condri app:

Open the Condri app on your device
Navigate to Settings (tap the settings icon in the bottom navigation)
Tap Manage Data
Tap Export CSV to download all your health entries and data
Your data will be saved as a CSV file that you can open in any spreadsheet application

The exported CSV file includes:

All health entries (symptoms, feelings, check-ins)
Exercise responses and journal entries
Timestamps and metadata for each entry

Note: The export includes your health data stored locally in the app. For a complete export of all account data (including subscription information, account details, etc.), please contact us at hello@condri.app.

How to Delete Your Account

You can delete your account directly from within the Condri app:

Option 1: From Account Details

Open the Condri app on your device
Navigate to Settings
Tap Account Details
Scroll to the bottom and tap Delete Account
Follow the prompts to confirm deletion

Option 2: From Subscription Settings

Open the Condri app on your device
Navigate to Settings
Tap My Subscription
Scroll to the bottom and tap Delete Account
Follow the prompts to confirm deletion

Important Notes Before Deleting Your Account:

Export your data first: We strongly recommend exporting your data before deletion, as account deletion is permanent and cannot be undone
Cancel subscriptions: If you have an active subscription, please cancel it through your device’s App Store or Play Store settings before deleting your account
Deletion from active systems: Once deleted, your account and personal information will be removed from active systems and cannot be recovered through the app
Backups: As part of responsible data stewardship, we maintain secure backups for continuity, security, and disaster recovery. Deleted personal information may remain in encrypted backups until those backups expire or are overwritten, but we do not use backup copies for ordinary product, analytics, or research purposes
Subscription data: Your subscription will be cancelled, but any active subscriptions managed through Apple or Google will need to be cancelled separately through their respective stores

What Data We Collect

For detailed information about what data we collect and how we use it, please see our Privacy Policy.

In summary, we collect:

Account information: Name, email address, and account preferences
Health information: Symptoms, feelings, check-ins, exercise responses, and journal entries you choose to record
Subscription information: Payment and subscription status (processed securely through RevenueCat and payment platforms)
Usage information: How you interact with the app to help us improve our services
Technical information: Device type, operating system, app version, and crash reports

How We Use Your Data

We use your data to:

Provide and improve our Services
Deliver personalized content and features
Process subscriptions and payments
Communicate with you about your account and our services
Ensure security and prevent fraud
Comply with legal obligations
Create anonymised information and aggregated information for research, product development, safety monitoring, and improving Condri for everyone

We do not sell your personal information or share it for cross-context behavioral advertising.

Anonymised Data for Research and Improvement

We may use information generated through your use of Condri, including health entries, exercise responses, check-ins, journal entries, and usage data, to create anonymised information and aggregated information.

Anonymised information does not have to be aggregated. Where effective anonymisation is possible, we may use non-aggregate anonymised information for research, analysis, product development, safety monitoring, and improving Condri for everyone. This helps us understand what people find useful, where people get stuck, and how the app can work better.

If information can still reasonably be linked back to you, including by using additional information we hold separately, we treat it as personal information. We do not use linkable information as anonymous research data.

We may retain anonymised information, including non-aggregate anonymised information where appropriate, and aggregated information after account deletion because it no longer identifies you and cannot reasonably be linked back to you.

Data Security

We take the security of your data seriously:

All data is encrypted in transit using TLS
Data at rest is encrypted using AES-256
We use secure, industry-standard hosting infrastructure
Access to your data is restricted to authorized personnel only
We maintain encrypted backups as part of good data stewardship, so we can recover from technical failures, security incidents, or accidental data loss

Data Retention

We retain your data for as long as your account is active or as needed to provide our services. When you delete your account, we will delete your personal information from active systems within 30 days, subject to legal retention requirements (such as obligations to retain certain data for legal, tax, or regulatory purposes).

Deleted personal information may remain in encrypted backups for a limited period until those backups expire or are overwritten. Backup copies are kept for continuity and recovery purposes only. They are not used for ordinary app operation, product analytics, research, or marketing.

Contact Us

If you have questions about your data or need assistance with data management, please contact us at:

hello@condri.app

We will respond to your request within a reasonable timeframe, typically within 30 days.