How refunds work for the Condri app.
Web subscriptions bought on condri.app have a 35-day refund window. App Store and Google Play purchases follow the stores' own processes. Here's how each works.
Looking for the Condri Guarantee?
Our "if it doesn't work, you don't pay" promise runs separately from this refund policy: finish the app programme, and if your health anxiety hasn't improved, have a feedback call with us and we'll send you the money. It sits alongside the refund rights on this page and doesn't replace them.
It applies to app subscriptions bought through the quiz. It does not apply to a coaching place.
Bought a coaching place?
The Condri Group Coaching Programme has its own refund policy.
Group coaching is a one-off payment with no start date, so the rules are different from a subscription. Your money is returnable for as long as you are waiting for a group.
Group coaching refundsHow it works
Requesting a refund
Email us
Email hello@condri.app with your User ID, which you can find in Settings inside the Condri app.
We check the purchase
We'll look up your account and confirm where you subscribed: the web quiz or an app store.
We reply with the next step
For web subscriptions we process the refund directly, back to the card you paid with, within 14 days. For App Store or Google Play purchases we'll help you find the right store route.
Email us at hello@condri.app with your User ID from Settings in the app and we'll help you find the right route. Or use our pre-filled email template.
Good to know
- Web subscriptions bought on condri.app can be refunded within 35 days of purchase. That gives you time to properly give Condri a go.
- You can cancel any time to stop future charges; you'll keep access until the end of your billing period. We don't refund partial subscription periods.
- If you're in the EU or another jurisdiction with mandatory consumer protections, you may have a 14-day right of withdrawal on web purchases, which can be lost once you start using paid features. Your statutory rights aren't affected by anything on this page.
- The Condri Guarantee ("if it doesn't work, you don't pay") is a separate goodwill programme for web-quiz subscriptions, on top of these refund terms.
- Subscriptions bought through the Apple App Store are billed by Apple, so refunds go through Apple's own process. We can help you find the right page, but we can't issue an App Store refund ourselves.
- If you bought through Google Play, refunds follow Google Play's refund process.
- To cancel a subscription so it doesn't renew, see Support for step-by-step instructions.
Always free
Free resources, no subscription needed
Whether or not Condri is right for you, these are free and always will be.
Whichever way you start, you can stop.
The app has a 35-day window. A coaching place is refundable for as long as you are waiting for a group. Neither asks you to decide today and live with it.
Take the quiz